LFS POLICIES
LFS Small Group Personal Training Policies
Cancellations & No-Shows
We know things come up! If you need to cancel, please give us at least 12 hours’ notice—otherwise, we’ll need to count the session. Missed your session without canceling? There is a $10 no-show fee—This helps keep the schedule open for others and helps us stay organized.
Booking Sessions
Sessions open on a 30-day rolling basis. You can book as far ahead as you’d like, and up to 10 minutes before the session starts. You’ll receive and email 2 hours and 24 hours before each session. If you’re on a waitlist:
- If a spot opens more than 24 hours out, you’ll be automatically added.
- If it’s less than 24 hours, you’ll have 2 hours to confirm your spot.
Billing & Session Use
Members are billed every Monday for 5/9/13 sessions each calendar month.
You can use your sessions whenever you want throughout the month. All sessions need to be used within the calendar month. You can roll over up to 2 unused sessions into the next month—just make sure to use them before that month ends or they’ll expire. Email Amy@lapinefit.com if you need to rollover any sessions.
Pausing memberships
We can pause your membership for 2-10 weeks Just email Amy@lapinefit.com by Thursday for the following week if you want to pause your membership for the following week. We require a set end date for all pauses.
Other Good-To-Knows
- Sessions run 50-55 mins If you’re running late we may need to shorten or adjust your workout.
- Need to move your session within 12 hours? Just shoot us a text! (If you try to reschedule in the app, it’ll count as a late cancellation.) We’ll do our best, but can’t guarantee the switch.
- If you want to break our hearts and cancel, just email us by Thursday for the following week 💔
- Have a unique situation, like a family or medical issue? Let us know—we’re flexible when it matters.
- You’ll be paired with a Member Mentor who’ll reach out, check in, and help answer any questions about the real member experience!
- Free Strength & Conditioning Phoenix Class – Every Sunday @ 12:15pm 💪
- 1 Complimentary Session rewarded once all trial sessions are attended
- Refer a friend! Give 2 weeks, get 2 weeks free!